Refund and exchange policy
Unfortunately at this time, we are NOT accepting returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at support@highlightwilliams.com with details and pictures of the noticeable defects. We will fully examine it and notify you via e-mail, within five business days; based on the order of the inquiry
We will notify you once we’ve received and inspected your return, and let you know if the refund, or exchange was approved or not. If approved for refund, you’ll be automatically refunded on your original payment method minus the return shipping cost. If approved for exchange, once the return items are received, you will be contacted with in stock replacement options.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at support@highlightwilliams.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damage caused to your purchase due to mishandling of care is unfortunate, however not a covered issue, or loss, by the brand. Please follow our recommended care instructions to prolong your garments.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, final sale items or gift cards.
Risk of Loss
All purchases through the Services are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon Highlight William’s delivery of such items to the shipping carrier. Except as expressly set forth in these Terms and Conditions, you are responsible for filing any claims with the applicable carrier for damaged and/or lost shipments.
Highlight Williams is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™